Hotel equips concierges with iPads

May 27th, 2010 by NearInteraction

As part of a global pilot at InterContinental New York Barclay, InterContinental Buckhead Atlanta, InterContinental London Park Lane and InterContinental Hong Kong, travellers can now look forward to receiving enhanced local destination advice from hotel concierge teams using the mobile, multi-touch, content-rich iPad. Rather than jot directions on a foldable paper map, for example, concierge teams can now provide exact directions through interactive maps on the device with high-resolution satellite imagery, close-up street views and detailed walking routes. Local recommendations can come to life in InterContinental’s unique destination-specific videos, while bookings can be made and confirmed instantly by e-mail.

Simon Scoot, the company’s vice president of global brand management, explains: “We have an amazing team of concierges worldwide, and our concierges are already engaging with our guests with useful information such as pre-stay e-mails, destination-specific concierge websites, interactive maps and concierge videos. We are also preparing to pilot state-of-the-art Google Maps technology as well as other enhancements, and the Apple iPad will be a revolutionary way of showcasing some of these features.”

via Springwise